OPERATIONS SUPPORT TEAM MANAGER
Work with us as the Operations Support Team Manager and help create happier, healthier and better connected communities
Chalomi King
GoodGym Southwark runner
December 02, 2025
Have your own GoodGym story to share with the community?
Email getinvolved@goodgym.org and we'll be in touch.
GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.
We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.
This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.
OPERATIONS SUPPORT TEAM MANAGER
Team: Operations Support Team
Reporting to: Head of Operations
Reporting to: Head of Operations
Location: Hybrid including Tues - Thurs based in our London office
Salary band: £28,078 - £34,318
Please note the starting salary will be between the start and middle of the band.
Application closing date: 11:59 on 11/01/26
Application closing date: 11:59 on 11/01/26
Job overview
Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
Job Purpose
- Manage the day-to-day running of Missions and Social Visits
- Manage the delivery of the Older People Operations business plan objectives
- Line manage the operations support team
- Contribute to the strategy of work supporting older people and identify opportunities for improvement
- Motivate operations support team to achieve agreed goals
- Identify areas in need of improvement and feeding back to the tech team.
- Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
Performance will be measured on:
- Achievement of team goals
- Smooth management of team
- Feedback from GoodGymers older people
Primary Responsibilities
Delivery management
- Manage the delivery of Missions and Social Visits
- Ensure prompt and accurate listing and confirmation of tasks
- Support Ops Support Team to undertake regular monitoring calls and ending pairings
- Work to maintain balance of referrals and verified GoodGymers
- Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
- Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
Safeguarding
- Be the designated Safeguarding Lead for GoodGym
- Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy
- Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
- Produce Annual Safeguarding report for Trustees
Referrals for older people
- Provide practical support to referrers where necessary
- Attend external meetings to support these partnerships as required
- Working with Head of Operations to grow and improve referrals for older people
- Feedback to Head of Operations on impact of work
Communications
- Supporting communications team with ideas for case studies, ensure testimonials are regularly updated
- Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos
Reporting:
- Contribute information to reports for funders and funding applications
- Report on progress to the staff team and trustees
Management
- Line manage Operations Support Coordinators
- Manage process of recruiting and supporting Operations volunteers
- Provision of regular support and supervision to the above, identifying and responding to training and development needs
- Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators
- Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required
Other Responsibilities
- Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements
- Representing the Operations Support Team at organisation wide meetings
- Leading regular team meetings
- Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.
- Maintain up to date knowledge of legislation, guidance and best practice in the sector
Working relationships
- Line management of Operations Support Coordinators
- Management of Operations volunteers
- Reporting to Head of Operations
HOW TO APPLY
Please complete the application form here
GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us.
GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us.
If you do have any questions or feedback about the application process, please email it to jobs@goodgym.org and we will use it to improve our recruitment process in future.
Have your own GoodGym story to share with the community?
Email getinvolved@goodgym.org and we'll be in touch.